CarePath Navigator
Guide patients through intake, surface protocol answers from your clinical library, and book follow-ups — with PHI-safe defaults.
Free front-desk staff from repeat intake calls without crossing clinical lines.
The problem
Front-desk teams field the same pre-visit questions daily — prep instructions, insurance basics, appointment changes. Nurses get pulled into scheduling. Patients wait on hold while staff hunt through protocol PDFs.
Why teams choose CarePath Navigator
CarePath Navigator handles structured patient intake and answers from your approved clinical library — never diagnosing, always escalating urgent symptoms to a human immediately. It books follow-ups when slots are available and logs every interaction for compliance review.
Clinics typically start with after-hours intake and routine pre-visit questions. Staff spend less time on repetitive phone tag; patients get consistent answers grounded in your protocols, not whatever whoever answered remembered that day.
Business outcomes
- •50%+ reduction in routine intake calls during business hours
- •Consistent protocol answers with source references
- •Automatic escalation path for urgent symptom keywords
- •BAA-ready deployment with audit export for compliance
Ideal for
Multi-location clinics, specialty practices, and care networks with high call volume, documented clinical protocols, and staff stretched between patient-facing work and admin.
How it works
We start with discovery to confirm fit, then provision your workspace, configure the template for your tier, and hand off access through the EdgeBridge client portal or licensed API. Custom builds follow a scoped milestone plan; licensed deployments can expand seats or move to enterprise as you scale.
Human oversight
Every automation ships with a clear off-switch and a human review path. Sensitive actions can be gated behind approval. Every action is written to an audit trail your team can inspect and export.
Security & data
Deployed on the cloud or private environment you specify, with per-license isolation. API keys are hashed and stored once. Chat logs are redacted by default. Your data is never used to train shared models. Enterprise plans include a signed DPA and can pin data residency.
Common questions
- What is CarePath Navigator?
- CarePath Navigator is an EdgeBridge AI agent built for healthcare. Guide patients through intake, surface protocol answers from your clinical library, and book follow-ups — with PHI-safe defaults. It is deployed into the cloud account you already run, hands off to a person when confidence is low, and records an audit trail of every automated decision.
- What problem does CarePath Navigator solve?
- Front-desk teams field the same pre-visit questions daily — prep instructions, insurance basics, appointment changes. Nurses get pulled into scheduling. Patients wait on hold while staff hunt through protocol PDFs.
- What results does CarePath Navigator deliver?
- 50%+ reduction in routine intake calls during business hours; Consistent protocol answers with source references; Automatic escalation path for urgent symptom keywords; and BAA-ready deployment with audit export for compliance. Targets are agreed against your own baseline during discovery rather than quoted as generic benchmarks.
- Who is CarePath Navigator for?
- Multi-location clinics, specialty practices, and care networks with high call volume, documented clinical protocols, and staff stretched between patient-facing work and admin.
- How much does CarePath Navigator cost?
- CarePath Navigator is quoted after a free 30-minute discovery call, because cost depends on integration surface, data volume, and approval requirements. You receive a fixed scope and price before any work begins.
- Where does CarePath Navigator run, and who owns the data?
- EdgeBridge deploys CarePath Navigator into your own AWS, Google Cloud, or Azure account, or onto private compute where data residency requires it. Your data never leaves your environment, and you own the configuration, records, and any custom code.
Interactive use case
Try a live workflow with realistic sample data. Production deployments are scoped and licensed to your environment.
CarePath Navigator use case
Licensing
CarePath Navigator is scoped and priced per deployment. Tell us about your environment and we'll come back with a written quote covering licensing, implementation, and support.
Custom build
Tailored to your stack, data, and workflows. Scoped after discovery and delivered as fixed-fee milestones or an ongoing retainer.
- • Your integrations and data sources
- • Custom models or rules where needed
- • Implementation + handover docs
- • Quoted after a discovery call
Per-seat license
License a production-ready workflow for named users. Scale seats as your team grows — pricing aligned to headcount and usage band.
- • Named users with role-based access
- • Standard support and updates
- • Usage caps agreed upfront
- • Add seats without re-implementation
Enterprise license
Organization-wide deployment with security review, SLA, and optional dedicated cloud or data residency.
- • Site or org-wide coverage
- • Signed DPA / BAA where required
- • Dedicated support channel
- • Custom SLA and audit requirements
Configurations
Typical deployment sizes to help you find your fit. Every engagement is quoted to scope.
Clinic
Up to 8 seats · 4,000 msgs/mo band
- • 8 seats
- • 4,000 intakes / mo
- • EHR calendar sync
- • BAA available
Network
Up to 40 seats · 25,000 msgs/mo band
- • 40 seats
- • Multi-location routing
- • Epic / Athena hooks
- • Audit export