Every workflow we deploy.
16 focused automations across customer service, operations, claims, healthcare, and field inspection — each with an interactive demo, human review paths, and licensing scoped after discovery.
EdgeBridge deploys 16 production automation workflows spanning customer service, sales, operations, insurance claims, healthcare navigation, compliance, inventory, forecasting, and field inspection. Each runs on the cloud and stack you already use, escalates to a human when confidence is low, and records an audit trail of every automated decision.
AI Customer Service Automation
Handles a large portion of customer inquiries through website chat, email, and phone — grounded in your knowledge base and escalation rules.
- Website chat, email, and phone intake in one workflow
- Learns from past interactions and approved help-center content
- Resolves common issues automatically when confidence is high
AI Content Creation Engine
Generates social posts, blogs, and marketing copy on brand — with review queues before anything publishes.
- Social media posts, blogs, newsletters, and ad copy drafts
- Brand voice templates and tone guardrails
- Editorial approval workflow before live publish
AI Sales Call Review
Analyzes call recordings to surface objections, talk patterns, and coaching opportunities for managers.
- Call recording ingestion from dialer or CRM
- Objection tagging and sentiment summaries
- Coaching notes aligned to your sales playbook
AI Advertising
Uses AI to build and optimize ad campaigns across platforms — adapting creatives with human approval before spend changes.
- Multi-platform campaign drafts and creative variants
- Competitive creative analysis and headline testing
- Budget and bid recommendations with approval gates
AI Lead Generation
Automates outreach across email, LinkedIn, and web forms to generate qualified leads — synced to your CRM.
- Email, LinkedIn, and form-capture outreach sequences
- Lead scoring and ICP filtering
- CRM sync and rep handoff with structured notes
AI Virtual Assistants
Handles repetitive admin, appointment setting, follow-ups, and simple interactions through trained agents.
- Appointment setting and calendar coordination
- Follow-up reminders and status emails
- Simple customer and internal requests via chat or email
AI Data Analysis
Analyzes large data sets from sales, operations, or marketing — delivering actionable insights in near real time.
- Sales, ops, and marketing data ingestion
- Natural-language questions over governed datasets
- Anomaly detection and trend summaries
AI Recruitment Automation
Screens resumes, ranks candidates, and automates interview scheduling with human review at each stage.
- Resume parsing and role-fit scoring
- Candidate ranking against job requirements
- Interview scheduling and reminder workflows
ClaimAssist
FNOL intake, field extraction, and adjuster routing for P&C carriers.
- PDF and email FNOL
- Policy lookup
- Severity triage
CarePath Navigator
Patient intake and protocol-grounded answers with PHI-safe defaults.
- After-hours intake
- Clinical library retrieval
- Urgent escalation
ComplianceWatch
Regulatory monitoring mapped to your control library.
- SEC/FINRA feeds
- Gap analysis
- Weekly digest
InventoryPulse
SKU demand forecasting and reorder alerts.
- POS and warehouse feeds
- Reorder points
- PO draft workflows
VisionInspect
Line defect detection with human sign-off on every reject.
- Camera and batch images
- Defect classes
- Review queue
ForecastLens
Demand and supply forecasts with scenario modeling and variance alerts.
- Demand forecast
- Supply forecast
- Scenario modeling
Vehicle Inspection
Auto claims inspections with computer vision, speech-to-text, OBD sensors, and AI report synthesis in four languages.
- VIN / insurance / incident dropdown
- Physical & mechanical checklists
- CV damage analysis on photos
Real Estate Inspection
Property condition assessments with CV, environmental sensors, field notes, and multilingual AI reports.
- MLS / policy / property-type dropdown
- Foundation, roof, MEP checklists
- CV for water, mold, structural flags
What most teams need
A practical baseline across discovery engagements — most organizations start with one or two of these capability areas, then expand.
Email, LinkedIn, outreach, form capture, and CRM sync.
Email responders, inbound qualification, and sales process augmentation.
Calendar integration, reminders, and auto-replies.
Onboarding, document handling, email filters, and status reporting.
Launch a first site or add AI chat, booking forms, and conversion paths.
Real-time metrics from sales, accounting, or marketing sources.
Additional capabilities
Extract, clean, and orchestrate data from ERPs, CRMs, files, and APIs into warehouses your automations can trust.
Internal tools, portal extensions, and API bridges when an off-the-shelf workflow is not enough.
AWS, Azure, GCP, or hybrid — migrations, cost tuning, IAM, and Terraform your team can maintain.
SSO, MFA, secrets management, and pragmatic policies matched to your headcount.
Explore consulting services on the services page or book a discovery call.
Common questions
- What is an EdgeBridge use case?
- A use case is a specific, scoped workflow EdgeBridge can deploy in your environment — for example claims intake triage, inventory reorder alerts, or vehicle damage assessment. EdgeBridge publishes 16 of them across customer service, sales, operations, healthcare, insurance, and field inspection.
- Can these workflows be customised?
- Yes. Each published workflow is a starting point that gets scoped against your systems, data, and approval rules during discovery. Where nothing in the catalogue fits, EdgeBridge builds custom software to the same standards.
- Do these automations make decisions without a human?
- No. Every EdgeBridge workflow includes confidence thresholds and human approval gates on consequential actions, plus an audit trail recording what the system did and why.
- Which industries do these use cases cover?
- Cross-industry workflows cover customer service, content, sales, advertising, lead generation, virtual assistance, data analysis, and recruitment. Industry-specific workflows cover insurance claims, healthcare navigation, compliance monitoring, inventory, manufacturing inspection, forecasting, and vehicle and property inspection.
Need something bespoke? Request a custom build, or browse licensable products.